PATIENT SATISFACTION ASSESSMENT IN CARDIOLOGY CARE: A CROSS-SECTIONAL STUDY AT A UNIVERSITY HOSPITAL
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Keywords
cardiology, patients, appraisal, and satisfaction
Abstract
Introduction: Patient satisfaction plays a pivotal role in evaluating medical care quality, with the growing emphasis on physician-patient collaboration. This study assesses patient satisfaction within the Department of Cardiology at Pakistan University Hospital.
Methods: A cross-sectional descriptive study was conducted on hospitalized patients between January 1, 2014, and June 30, 2014, using an adapted SAPHORA questionnaire. Scores and satisfaction ratings were derived from evaluated parameters.
Results: Data from 230 patients revealed an average hospital stay of approximately ten days. Thirty-two per cent were uneducated, and the male-female ratio was 1.1. The average age was 50.7 years, with 25% aged over 65. Forty-eight per cent were admitted due to medical emergencies, and 8.9% had prior Cardiology department admissions. Dilated cardiomyopathy was diagnosed in 32% of cases. Overall, patient satisfaction was 78.3%, with admission satisfaction at 68.1% and comfort rating at 65.8%. Discharge planning and healthcare quality satisfaction were 84.5% and 84.7%, respectively. Patient suggestions for improvement primarily focused on comfort (42.1%) and staff identification (74.9%).
Conclusion: There is a lack of satisfaction assessments in Pakistan, which is in contrast with Western practices. Incorporating validated instruments for such assessments is crucial for hospitals to enhance quality-based certification processes.
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Jehanzeb khan
Nursing Instructor, College of Nursing, Pakistan Institute of Medical Sciences Shaheed Zulfiqar Ali Bhutto Medical University, G-8/3 Islamabad, Pakistan
Sangay Chultim Sherpa
House Officer, Department of Internal Medicine, Dhaka University, Nepal
Mandeep Kaur
MD, Department Internal medicine, HCA Capital Regional Med Center Tallahassee Florida 32311, USA
Usman Khan Zaib
Trainee Medical Officer Cardiology, Department of Cardiology, Peshawar Institute of Cardiology, Pakistan
Muneeza Lodhi
Assistant Professor, Department of Pharmacology, Faculty of Pharmacy and Pharmaceutical Sciences, Ziauddin University, Karachi, Pakistan
Tariq Rafique
Assistant Professor Dadabhoy Institute of Higher Education, Karachi, Pakistan