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Tanzeel Ul Rahman
Maroof Kousar
Sidra Batool
Kinza Iqbal
Yasir Rahim


Nurses, Interpersonal Communication, Quality of Care, Patient’s Satisfaction


Background: In a nurse-patient interaction, communication skills are considered important and can affect the outcome of high-quality care.

Objective: This research aims to evaluate the relationship between patient satisfaction and the quality of treatment provided in hospitals and the interpersonal communication abilities of nurses.

Methodology: The present study was done from January 21, 2024, to March 15, 2024, using a descriptive design study conducted at Jinnah Hospital, Lahore. Two hundred nurses and two hundred patients make up a convenience sample that was picked from the hospital using a non-probability purposive sampling technique. The data acquired by the questionnaire is divided into two sections, which are discussed below. Section I: Demographic information and data about nurses: There are two sections in this section, which are organized as follows: Section (A): Healthcare Professionals Information about Demography Nurses in Section (B) Interpersonal Communication Abilities Section II: Healthcare Quality. There are two sections in this section, which are organized as follows: Patients in Section (A) Statistics by Category; Section (B): This section presents five domains to assess patients' satisfaction with the quality of care they received in the Jinnah Hospital, Lahore.

Results: The study results reveal that there is a significant association between interpersonal communication skills and patients' perspective on the quality of health care (Chi Square= 9.60; P =0.047).

Conclusion: It can be concluded that there is a need to introduce on-job training and refresher courses to build interpersonal communication skills among nurses to improve the quality of care in hospitals.


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