INFLUENCE OF NURSES’ INTERPERSONAL COMMUNICATION ON THE QUALITY OF CARE IN THE HOSPITAL OF LAHORE, PAKISTAN

Main Article Content

Tanzeel Ul Rahman
Maroof Kousar
Sidra Batool
Kinza Iqbal
Yasir Rahim

Keywords

Nurses, Interpersonal Communication, Quality of Care, Patient’s Satisfaction

Abstract

Background: In a nurse-patient interaction, communication skills are considered important and can affect the outcome of high-quality care.


Objective: This research aims to evaluate the relationship between patient satisfaction and the quality of treatment provided in hospitals and the interpersonal communication abilities of nurses.


Methodology: The present study was done from January 21, 2024, to March 15, 2024, using a descriptive design study conducted at Jinnah Hospital, Lahore. Two hundred nurses and two hundred patients make up a convenience sample that was picked from the hospital using a non-probability purposive sampling technique. The data acquired by the questionnaire is divided into two sections, which are discussed below. Section I: Demographic information and data about nurses: There are two sections in this section, which are organized as follows: Section (A): Healthcare Professionals Information about Demography Nurses in Section (B) Interpersonal Communication Abilities Section II: Healthcare Quality. There are two sections in this section, which are organized as follows: Patients in Section (A) Statistics by Category; Section (B): This section presents five domains to assess patients' satisfaction with the quality of care they received in the Jinnah Hospital, Lahore.


Results: The study results reveal that there is a significant association between interpersonal communication skills and patients' perspective on the quality of health care (Chi Square= 9.60; P =0.047).


Conclusion: It can be concluded that there is a need to introduce on-job training and refresher courses to build interpersonal communication skills among nurses to improve the quality of care in hospitals.


 

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