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Faisal Ibrahim Al Aaraj
Sayed Shahbal
Yahia Jaber Alhagawy
Magbool Wali Ali Hakami
Yahya Mousa Alhaqwi
Yahya Abdu Ayashi
Huda Jaber Khormi
Wardah Mohsen Hakami
Essa Mohammed Hagawe
Essa Ali Washily
Khaled Juber Haqawi
Mousa Essa Haqawi
Marwae Guneid Aswany


Healthcare Insurance, Medical Errors, Nurse Satisfaction, Turnover Reduction, Moderating Effect, Healthcare Workforce, Saudi Arabia


Background: Healthcare insurance, particularly insurance addressing medical errors, plays a pivotal role in shaping nursing satisfaction and reducing turnover within the healthcare industry. This study aims to investigate the moderating effect of medical error-based health insurance on the relationship between nurse satisfaction and turnover reduction, while also assessing the levels of nurse satisfaction and turnover attributed to healthcare insurance.

Aim: This study aims to investigate the moderating role of medical error-based health insurance on nurse satisfaction and turnover reduction in the Kingdom of Saudi Arabia, exploring the impact of healthcare services, particularly insurance facilities, on nurses' work experiences and organizational commitment.

Method: A cross-sectional survey was conducted among 400 nurses in government hospitals in the Jizan Region of Saudi Arabia. Participants provided self-reported data on nurse satisfaction, healthcare insurance, and turnover reduction. Statistical analyses, including regression and correlation, were employed to examine the relationships and moderating effects.

Results: The study reveals a positive association between healthcare insurance is impact on medical errors and nursing job satisfaction (r = 0.112, p < 0.05). Additionally, the study uncovers a moderating role for medical error-based health insurance indicating that it influences the relationship between nursing job satisfaction and the reduction in turnover. The introduction of Intent to Stay in the Organization/Profession as a moderator enhances the explanatory power of the model, contributing to 13.4% of the variance in the reduction in turnover (R2 = 0.134).

Conclusion: Healthcare insurance, especially when tailored to address medical errors, plays a crucial role in shaping nurse satisfaction and reducing turnover. The moderating effect of such insurance policies highlights their nuanced impact on nursing outcomes. Addressing the limitations and considering specific policy attributes can further enhance the positive effects of healthcare insurance on nursing satisfaction and turnover reduction.

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