Correlation Between Perceived Patients’ Satisfaction And Dental Students’ Competence In Oral Surgery

Main Article Content

Sree Lalita Kotha
Ruqayah Ahmed Aljabbary
Ghaida Musaed Alwaalan
Latifah Saad Anzan
Vinayak Kamath
Mamata Hebbal


Dental extraction, Oral surgery, Patient satisfaction, student competence


Objective(s): The study was conducted with an aim to evaluate the self-perceived patients’ satisfaction in Oral Surgery clinic and assess its correlation with dental students’ level of competence. Materials and Method(s): A cross-sectional questionnaire study was conducted among 312 ASA I and II category adult patients, who visited the students’ Oral Surgery clinic at College of Dentistry, Princess Nourah bint Abdulrahman University. The questionnaire consisted of patients’ demographic data, baseline health status, and patient satisfaction survey. A pre-designed rubric was used to evaluate the competency level of dental students in performing tooth extraction. Data was collected using Google Forms and analyzed by using SPSS version 24. Result(s): The study participants were mostly females (62.5%), belonging to the – age group 18-25 (26.6%), employed (60.9%), and low-income categories (57.69%). The overall patient satisfaction rate was (92.87%). No statistically significant difference in patients’ satisfaction score was observed in relation to education, employment status, income level, cultural and ethnic background (p>0.05). Patients’ satisfaction was significantly differing with regards to patients’ age (p=0.04*). There was no significant correlation between students’ competence and patient satisfaction (r=0.05, p=0.39). Conclusion(s): Patients who underwent treatment at oral surgery clinics staffed by dental undergraduates expressed high levels of satisfaction. However, the overall satisfaction was neither influenced by patients' socio-demographic factors, nor the students’ level of competence. 

Abstract 277 | pdf Downloads 201


1. Kikwilu EN, Kahabuka FK, Masalu JR, Senkoro A. Satisfaction with urgent oral care among adult Tanzanians. Journal of oral science. 2009;51(1).
2. Meyerowitz C, Jensen OE, Espeland MA, Levy D. Extraction of the third molar and patient satisfaction. Oral Surgery, Oral Medicine, Oral Pathology. 1988 Apr 1;65(4):396-400.
3. Kim Y, Kim S, Myoung H. Independent predictors of satisfaction in impacted third molar surgery patients. Community Dentistry and Oral Epidemiology. 2010;38(3).
4. Reynolds K, Chandio N, Chimoriya R, Arora A. The Effectiveness of Sensory Adaptive Dental Environments to Reduce Corresponding Negative Behaviours and Psychophysiology Responses in Children and Young People with Intellectual and Developmental Disabilities: A Protocol of a Systematic Review and Meta-Analysis. Int J Environ Res Public Health. 2022 Oct 22;19(21):13758.
5. Yap AU, Lee DZR. Dental fear and anxiety in Asian youths: response components and inducing stimuli. Clin Oral Investig. 2022 Sep;26(9):5953-5960.
6. Jayasuriya NSS, Perera IR, Gunasena C, Ratnapreya S, Dayabandara M, Medawela RMSHB, et al. Perceived Satisfaction of Patients and Related Factors for Oral Surgery Student Dental Clinic: Evidence From Sri Lanka. Journal of Patient Experience. 2021;8.
7. Perera IR, Usgodaarachchi US. Development of a psychometric scale to assess satisfaction with dental care among Sri Lankans. Community Dental Health. 2009;26(3).
8. Luo JYN, Liu PP, Wong MCM. Patients’ satisfaction with dental care: A qualitative study to develop a satisfaction instrument. BMC Oral Health. 2018;18(1).
9. Aldosari MA, Tavares MA, Matta-Machado ATG, Abreu MHNG. Factors associated with patients’ satisfaction in Brazilian dental primary health care. PLoS ONE. 2017;12(11).
10. Davies AR, Ware JE. Measuring patient satisfaction with dental care. Social Science and Medicine Part A Medical Psychology and Medical. 1981;15(6).
11. Stewart JF & Spencer AJ 2005. Dental Satisfaction Survey 2002. AIHW cat. no. DEN 141. Adelaide: AIHW Dental Statistics and Research Unit.
12. Balaguer-Martí JC, Aloy-Prósper A, Peñarrocha-Oltra A, Peñarrocha-Diago M. Non surgical predicting factors for patient satisfaction after third molar surgery. Med Oral Patol Oral Cir Bucal. 2016 Mar 1;21(2):e201-5.
13. Ahmedani MS, Bakht NS, Bakht KS, Khalid E. Patient’s Satisfaction with Dental Treatment Provided by Undergraduate Students of the College of Dentistry. J Dent Rep. 2022;3(1):1-11.
14. Adeniyi AA, Adegbite KO, Braimoh MO, Ogunbanjo BO. Factors affecting patient satisfaction at the Lagos State University Teaching Hospital Dental Clinic. Afr J Med Med Sci. 2013;42:25–31.
15. Akbar F, Pasinringi S, Awang A. Assessment of Patient Satisfaction Level to Dental Health Care Services in indonesia. Pesqui Bras Odontopediatria Clín Integr. 2020; 20(1): 1-8.
16. Rai NK, Tyrrell H, Carey C, Tiwari T. Patient perceptions in quality of care: report from university veterans clinic. BMC Oral Health. 2019 Dec 3;19(1):268.
17. De Carli JP, Linden MS, Trentin MS, da Silva Oliveira S, de Bittencourt ME, Paranhos LR. Satisfaction of patients and students at the Integrated Clinics of a Dental School. Braz J Oral Sci. 2012;11(3):362-7.
18. Rajasekhar S, Mallineni SK, Nuvvula S. Knowledge and attitudes of dental graduates regarding the application of child psychology during the behavioral guidance of children: A cross-sectional survey of dental students. SRM J Res Dent Sci 2018;9:53-7.
19. Datta R, Utreja A, Singh SP, Rattan V. Satisfaction audit of patients undergoing mandibular distraction osteogenesis with extra-oral distraction appliances. J Maxillofac Oral Surg. 2015 Jun;14(2):212-8. doi: 10.1007/s12663-013-0606-4.
20. Shin JH, Kinnunen TH, Zarchy M, Da Silva JD, Chang BM, Wright RF. Factors influencing dental students' specialty choice: a survey of ten graduating classes at one institution. J Dent Educ. 2015 Apr;79(4):369-77.
21. Morimata J, Otomaru T, Murase M, Haraguchi M, Sumita Y, Taniguchi H. Investigation of factor affecting health-related quality of life in head and neck cancer patients. Gerodontology. 2013 Sep;30(3):194-200. doi: 10.1111/j.1741-2358.2012.00662.x.
22. Lee KT, Chen CM, Huang ST, Wu YM, Lee HE, Hsu KJ, et al. Patient satisfaction with the quality of dental treatment provided by interns. J Dent Sci. 2013 Jun;8(2):177-83.
23. Dhima M, Petropoulos VC, Han RK, Kinnunen T, Wright RF. Dental students' perceptions of dental specialties and factors influencing specialty and career choices. J Dent Educ. 2012 May;76(5):562-73. PMID: 22550102.

Most read articles by the same author(s)