PATIENT SATISFACTION WITH ANESTHESIOLOGISTS AND ANESTHESIA SERVICES AT A CHARITY RUN TERTIARY CARE HOSPITAL.
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Keywords
Patient satisfaction; anesthesiologists; Anesthesia services; Quality of care; General anesthesia
Abstract
Patient satisfaction is a critical indicator of healthcare quality and plays a substantial role in evaluating and improving clinical services, particularly in anesthesia care, where patient experience influences trust and overall clinical outcomes. This study assessed satisfaction levels among patients who received general anesthesia at The Indus Hospital, a free-of-cost Charity run tertiary care facility. A cross-sectional design was employed between 23 February and 23 May 2019, involving 89 patients aged 18 to 65 years undergoing elective surgeries. Participants were interviewed 24 hours postoperatively using a structured questionnaire, and satisfaction was determined based on a score threshold of 58. Results showed that 60.7% of patients were satisfied with the anesthesiologists and anesthesia services, while 39.3% were dissatisfied. Additionally, no statistically significant association was found between patient satisfaction and demographic variables such as age, gender, education level, or type of surgery (p = 0.515, 1.000, 0.489, and 0.231, respectively). Although a majority of patients reported positive experiences, the findings highlight the need for further improvements in anesthesia care to enhance patient-centered outcomes. Strengthening communication, perioperative counselling, and postoperative follow-up may help increase satisfaction levels and contribute to better overall healthcare delivery.
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Hira Ali
Senior Registrar, Sindh Infectious Diseases Hospital Pakistan, dr.hiraali@hotmail.com
Mobashir Ul Haque
Senior Registrar Sindh Infectious Diseases Hospital Pakistan, mobashirulhaque.23@gmail.com
Anum Fatima
Senior Registrar Patel Hospital Karachi Pakistan, Anumf901@gmail.com
Noor us Saba
Senior Registrar SIUT karachi Pakistan doctor.bahram.khan@gmail.com
Behram Khan
Assistant professor, Anaesthesia , SIUT Pakistan Heranand75@gmail.com
Hiranand Mal
Consultant Anaesthetist OJHA Hospital Karachi sabajavaid00@gmail.com
