QUALITY MANAGEMENT PRACTICES ON CABG PATIENTS IN HEALTH AND HOSPITAL PERFORMANCE
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Keywords
culture, quality management, hospitals, healthcare, clinical quality
Abstract
Total Quality Management (TQM) is a managerial structure that prioritizes customers' needs and engages all employees in ongoing education and development. The process employs strategic planning, statistical analysis, and efficient communication to incorporate the principles of quality management into the firm's culture and operations. Many businesses worldwide implement comprehensive quality management practices. This work contributed to advancing both theoretical understanding and methodological approaches, expanding the existing knowledge base on the subject. By examining the work conducted from 2020 to 2021, this study has established a basis for future Total Quality Management (TQM) research. It has traced the progression of ideas and consolidated and combined studies on TQM within the healthcare field. Most participants endorse the Management Commitment, Total Quality Principles, Patient Satisfaction for Quality Services Provided by Hospitals, and Quality Service for Patient Recovery after CABG. Examples of quality improvement activities include using data-driven strategies to decrease the average duration of hospital stays, implementing quality management practices in healthcare facilities, and monitoring hospital performance on clinical quality indicators.
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Mitali Dey
Department of Nursing and Paramedical Science, Mangalayatan University, Beswan, Aligarh,
Dr. Kuldeep Singh Gurjar
Supervisor, Assistant Professor, Mangalayatan University, Beswan, Aligarh
Dr. Niyati Sharma
Co- Supervisor, Assistant Professor, Mangalayatan University, Beswan, Aligarh