Training and Development in Healthcare Support Roles: Advancing Skills and Competences for Nursing, Social Workers and Medical Records Technicians
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Keywords
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Abstract
Healthcare delivery relies upon the skills and competencies of various support professionals, including nurses, social workers, and medical records technicians.
Nursing is one of the largest healthcare occupations, with over 4 million registered nurses in the United States alone. Nurses require ongoing education to master new clinical skills, utilize emerging technologies, and keep pace with expanding medical knowledge.
Hospital social workers play a key part in addressing patients' psychosocial needs and connecting them to community resources. Yet training has not always equipped social workers with the interprofessional collaboration skills needed in today's team-based care environment.
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• [AHA, 2018].American Heart Association (AHA). (2018). Advanced Cardiovascular Life Support (ACLS) Products. https://cpr.heart.org/en/resources/cpr-aed-programs-and-products/programs-and-systems/acls-products
• [Anderson et al., 2016] Anderson, C., Patel, V., & Smith, J. (2016). Evaluating technology proficiency in materials management roles. Journal of Healthcare Materials Management, 24(3), 33-37.
• Anderson, C., Jackson, A., et al. (2016). Problem-solving training for healthcare support staff. Nursing Education Perspectives, 37(3).
• Brown, A. (2021). Developing leadership skills in healthcare support roles. Journal of Healthcare Management, 66(1), https://doi.org/10.1177/00469580211004751.
• [Brown, 2021] Brown, A. (2021). Evaluating telehealth readiness among healthcare support staff. Telemedicine and e-Health, 27(6), 563-567. https://doi.org/10.1089/tmj.2020.0267
• Budden, J. S., Zhong, E. H., Moulton, P., & Cimiotti, J. P. (2013). Highlights of the national workforce survey of registered nurses. Journal of Nursing Regulation, 4(2), 5–14. https://doi.org/10.1016/S2155-8256(15)30031-5
• Cook, D. A., Hatala, R., Brydges, R., Zendejas, B., Szostek, J. H., Wang, A. T., Erwin, P. J., & Hamstra, S. J. (2011). Technology-enhanced simulation for health professions education: A systematic review and meta-analysis. JAMA, 306(9), 978–988.
• (CC, 2023). Community College (CC). (2023). Health Information Technology Programs. https://www.aacc.nche.edu/programs/health-it/
• Cerner. (2021). Cerner Learning Network. https://www.cerner.com/solutions/cerner-learning-network
• Epic. (2022). Training and Certification. https://www.epic.com/software
• Gaba, D. M. (2004). The future vision of simulation in health care. Quality and Safety in Health Care, 13(suppl 1), i2–i10. https://doi.org/10.1136/qshc.2004.009878
• Grant, L., Brown, B., & Pich, J. (2020). Mapping social work competencies to curriculum: Enhancing outcomes for students and the profession. Social Work Education, 39(4), 471–484. https://doi.org/10.1080/02615479.2019.1640130
• Institute of Medicine. (2010). Redesigning continuing education in the health professions. National Academies Press.
• Interprofessional Education Collaborative. (2016). Core competencies for interprofessional collaborative practice: 2016 update. Interprofessional Education Collaborative. https://www.ipecollaborative.org/uploads/IPEC-2016-Updated-Core-Competencies-Report__final_release_.PDF
• Jones, C. (2020). Improving communication skills of healthcare support staff. Nursing Education Perspectives, 41(1).
• [Jones, 2020] Jones, S. (2020). Competency-based training approach for clinical devices. Biomedical Instrumentation & Technology, 54(3), 176-181.
• Meditech. (2020). Meditech University. https://www.meditech.com/meditech-university
• (Google, 2020). Google. (2020). Google Workspace Certifications. https://www.google.com/intl/en_ca/chromebook/benefits/certifications.html.
• Microsoft (2021). Role-based certifications. https://www.microsoft.com/en-us/learning/role-based-certifications.aspx.
• [Miller, 2015] Miller, A. (2015). Mitigating technology-related medical errors through staff training. Applied Clinical Informatics, 6(4), 678-689.
• Robert Wood Johnson Foundation. (2013). The future of nursing: Leading change, advancing health.
• Smith, J., Jones, S., et al. (2018). Importance of effective communication in healthcare. American Journal of Health Sciences, 5(4).
• [Smith et al., 2018] Smith, A., Jones, B., & Brown, C. (2018). Reducing CPOE errors through support staff training. Applied Clinical Informatics, 9(3), 526-531. https://doi.org/10.1055/s-0038-1666512
• Thomas, L. (2017). The impact of healthcare technologies on support staff roles. Journal of Healthcare Informatics, 23(1), https://doi.org/10.1136/amiajnl-2016-001245
• Thomas, S. (2017). Optimizing EHR workflows for medical assistants. Journal of AHIMA, 88(4), 64-67. https://journal.ahima.org/optimizing-ehr-workflows-for-medical-assistants/
• World Health Organization. (2010). Framework for action on interprofessional education & collaborative practice. World Health Organization. https://www.who.int/publications/i/item/framework-for-action-on-interprofessional-education-collaborative-practice
• [Williams, M. (2019). Importance of cultural competence training for healthcare workers. American Journal of Nursing, 119(7).
• [Williams, 2019] Williams, J. (2019). Improving access to care through optimized scheduling workflows. Applied Clinical Informatics, 10(2), 272-277.
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Published
Apr 19, 2022
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How to Cite
Abdullah Saeed Abdullah Aljuaidi (7), Mahdi Saleh Ahmed Alzahrani (8), Naif Khalaf Allah Mohammed Almalki (9), Mansor Ghaleb Yahya Oraibi (10), Khalaf Meshal Ghazi Alotaibi (11), Saeed Mubarak Aldossari (12)., A. S. K. A. (1), J. A. M. A. (2), R. S. A. A. (3), F. A. M. A. (4), M. M. M. A. (5), B. J. D. A. (6),. (2022). Training and Development in Healthcare Support Roles: Advancing Skills and Competences for Nursing, Social Workers and Medical Records Technicians. Journal of Population Therapeutics and Clinical Pharmacology, 29(04), 971-980. https://doi.org/10.53555/jptcp.v29i04.5632
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How to Cite
Abdullah Saeed Abdullah Aljuaidi (7), Mahdi Saleh Ahmed Alzahrani (8), Naif Khalaf Allah Mohammed Almalki (9), Mansor Ghaleb Yahya Oraibi (10), Khalaf Meshal Ghazi Alotaibi (11), Saeed Mubarak Aldossari (12)., A. S. K. A. (1), J. A. M. A. (2), R. S. A. A. (3), F. A. M. A. (4), M. M. M. A. (5), B. J. D. A. (6),. (2022). Training and Development in Healthcare Support Roles: Advancing Skills and Competences for Nursing, Social Workers and Medical Records Technicians. Journal of Population Therapeutics and Clinical Pharmacology, 29(04), 971-980. https://doi.org/10.53555/jptcp.v29i04.5632